Job Description

Riccobene Associates Family Dentistry is looking for a full-time Office Managers in the Charlotte Area!

Position Summary

The Office Manager (OM) plays a critical leadership role in ensuring the practice operates smoothly, profitably, and with a strong focus on patient experience, safety, and team engagement. This position partners closely with the doctor(s), clinical leadership, and support teams to create an efficient, organized, and patient‑centered practice environment.

The Office Manager is responsible for overseeing daily administrative operations, front office and business functions, team leadership, scheduling optimization, financial performance, and exceptional patient service. This role requires strong organizational skills, emotional intelligence, attention to detail, and a commitment to integrity, communication, and excellence in care.

Office Manager Mission

To foster a supportive, respectful, and collaborative workplace where team members feel valued and motivated.
To ensure quality patient care and safety guide all operational and financial decisions.
To support an efficient, well‑run, and financially healthy practice that delivers a calm, confident, and compassionate patient experience.

Duties & Responsibilities

The Office Manager provides direct leadership and oversight of front office staff and collaborates closely with clinical leadership to support practice success.

Leadership & Culture

Promote and model a culture of honesty, integrity, professionalism, and patient‑centered care.
Build strong working relationships with dentist, RDHs, assistants, and administrative team members.
Ensure team members feel supported, heard, and respected.
Lead daily morning huddles and office meetings in a positive, organized, and informative manner.
Address concerns professionally and constructively, maintaining a respectful and solutions‑focused workplace.
Support onboarding, training, coaching, and development of new and existing team members.
Communicate clearly and consistently with the team regarding expectations, updates, and changes.

Operations & Management

Oversee daily administrative and front office operations to ensure efficient patient flow.
Ensure schedules are optimized to support surgical procedures, consults, and recovery flow.
Maintain compliance with HIPAA, patient privacy, and safety protocols.
Monitor and manage staffing levels to support physician schedules and patient demand.
Approve and submit timecards accurately and on time.
Complete performance check‑ins and evaluations as required.
Maintain office organization, systems, and workflows.
Ensure the practice is properly stocked with office and administrative supplies while managing inventory costs.

Financial & Business Oversight

Support practice financial goals through effective scheduling, collections, and operational efficiency.
Review and monitor aging reports, patient balances, and insurance follow‑up processes.
Partner with billing and revenue cycle teams on insurance, payments, and account resolution.
Ensure financial policies are communicated clearly to patients prior to treatment.
Review reports related to production, collections, and scheduling efficiency.
Ensure expenses and invoices are submitted per established finance procedures.

Patient Services & Experience

Ensure a calm, professional, and empathetic patient experience from first contact through follow‑up.
Oversee front office excellence including accurate patient registration and documentation, insurance verification support and financial conversations, time‑of‑service collections, and clear communication regarding surgical preparation and payment expectations.
Support staff in managing patient questions, concerns, and expectations with empathy and confidence.
Maintain high standards for communication, responsiveness, and professionalism.

Essential Requirements & Qualifications:

2 or more years of management experience, preferably in a dental, oral surgery, or medical setting.

3–5 years of dental or medical front office experience preferred.
Strong leadership, organization, and multitasking skills.
Ability to manage sensitive patient situations with discretion and compassion.
Strong financial aptitude related to scheduling, collections, and operational efficiency.
Proficiency with practice management systems and Microsoft Office.
Excellent written and verbal communication skills.
Ability to lead confidently, manage change, and support team development.
Demonstrated ability to maintain confidentiality and compliance standards.

Working Conditions & Expectations

Must be reliable, punctual, and flexible to meet practice needs.
Ability to remain calm and organized in a fast‑paced surgical environment.

Commitment to upholding the values and professional standards of Riccobene

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

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