Job Summary
Surgery scheduling specialists act as a liaison between patient and physician, schedules all surgeries and pre-operative tests, and counsel's patients prior to surgery regarding financial responsibility.
Duties and Responsibilities:
Receives instructions from physicians about which surgery or test is recommended. Schedules procedures at appropriate facility and appropriate pre-op testing.
Obtains precertification/preauthorization from insurance companies prior to surgery for each procedure and test.
Verifies patient eligibility and coverage for the procedure; if patient is not eligible on date of service, or procedure is not a covered benefit, explains this to patients.
Counsels patients pre-operatively regarding their potential financial obligation, and provides information about patient insurance coverage.
Discusses pre-operative testing and instructions with the patient, as directed by physicians.
Schedules operating room time, according to physical scheduling protocols. Schedules all appropriate pre-operative tests.
Coordinates all business and clinical paperwork prior to surgery, using physician-approved forms and checklists.
Responds to written and telephone inquiries from patient and carriers regarding planned surgeries. Maintains communication among the physician, patient, insurance company, and hospital at all times.
Perform any other duties assigned.
Qualifications
Requirements and Qualifications
Associates degree preferred; HS diploma or GED required.
4+ years medical office experience; orthopedic setting preferred.
2+ years prior surgical scheduling experience preferred.
EMR experience required; MEDENT preferred.
Position requires manual and finger dexterity and hand-eye coordination.
Physical Demands
Position requires manual and finger dexterity and hand-eye coordination.
Involves standing, sitting, and walking.
Team member will occasionally be asked to lift and carry items weighing up to 10 pounds; normal visual acuity and hearing are required.
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